1. Introduction and Scope
This Privacy Policy applies to all personal data collected by puma79 through our website (puma79.cam), mobile applications, and related services. By creating an account with puma79, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.
puma79 operates as an internationally licensed online betting platform serving the Indonesia market. We are committed to compliance with applicable data protection laws and regulations, including international standards for privacy, security, and data governance.
If you do not agree with the terms of this Privacy Policy, you must discontinue use of the puma79 platform immediately. Continued use of our Services constitutes acceptance of this Privacy Policy and any future amendments.
2. Information We Collect
2.1. Personal Information Provided by You
During account registration and ongoing use of puma79, we collect the following categories of personal information:
- Identity Information: Full legal name (as it appears on your national identity card or KTP), date of birth, gender, nationality, and photograph (selfie for identity verification).
- Contact Information: Residential address, email address, mobile phone number.
- Financial Information: Bank account details (account holder name, bank name, account number), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja account names and phone numbers), deposit and withdrawal transaction history.
- Verification Documents: Copies of your Indonesian national identity card (KTP), proof of address (utility bill, bank statement), and selfie photograph holding your KTP for KYC (Know Your Customer) verification.
- Account Credentials: Username, password (stored in encrypted form), security questions and answers, and two-factor authentication (2FA) settings if enabled.
2.2. Information Collected Automatically
When you access or use the puma79 platform, we automatically collect certain technical and usage information, including:
- Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address).
- Usage Data: Pages visited, features used, time spent on the platform, click patterns, games played, bet types and amounts, login/logout times, and session duration.
- Location Data: IP-based geolocation data to verify that you are accessing puma79 from within Indonesia and to comply with geographic restrictions.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember your preferences, and analyze platform usage. For more information, see Section 8 (Cookies and Tracking Technologies).
2.3. Information from Third Parties
puma79 may receive information about you from third-party service providers, including:
- Payment Processors: Transaction confirmation, payment status, and fraud detection data from bank transfer gateways and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja).
- Identity Verification Services: KYC verification results from third-party identity verification providers that confirm the authenticity of your submitted documents.
- Game Providers: Game session data, bet outcomes, and RTP (Return to Player) statistics from licensed third-party game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft.
3. How We Use Your Information
puma79 uses your personal information for the following legitimate business purposes:
- Account Management: To create, maintain, and manage your puma79 account, verify your identity (KYC), and ensure you meet eligibility requirements (21+ age verification, Indonesia residency).
- Transaction Processing: To process deposits, withdrawals, and internal transfers; to reconcile financial transactions; and to prevent fraud and money laundering.
- Service Delivery: To provide access to sportsbook betting, live casino, slot games, togel draws, sabung ayam (cockfighting streaming), and all other puma79 Services.
- Bonus and Promotion Management: To apply bonuses, track wagering requirements, enforce promotion terms, and prevent bonus abuse.
- Customer Support: To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance via live chat, email, and WhatsApp.
- Security and Fraud Prevention: To detect and prevent unauthorized access, fraudulent transactions, duplicate accounts, collusion, match-fixing, and other prohibited activities.
- Regulatory Compliance: To comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, tax reporting obligations, and other legal and regulatory obligations.
- Platform Improvement: To analyze usage patterns, identify technical issues, optimize platform performance, and develop new features and services.
- Responsible Gaming: To enforce self-exclusion requests, deposit limits, loss limits, session timers, and other responsible gaming controls set by Members.
- Marketing and Communications: To send you promotional offers, newsletters, platform updates, and service announcements. You may opt out of marketing communications at any time by contacting customer support or clicking the unsubscribe link in emails.
4. Legal Basis for Processing
puma79 processes your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions, including account creation, transaction processing, and service delivery.
- Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, tax reporting, and licensing requirements.
- Legitimate Interests: Processing is necessary for puma79's legitimate business interests, including fraud prevention, platform security, service improvement, and customer support — provided such interests are not overridden by your fundamental rights and freedoms.
- Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal data, such as marketing communications and optional data collection (e.g., participation in surveys).
5. How We Share Your Information
puma79 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of third parties for the purposes described in this Privacy Policy:
- Payment Service Providers: We share transaction data with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
- Game Providers: We share session data and bet information with licensed third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft) to deliver live casino, slot, and other game content.
- Identity Verification Services: We share KYC documents (KTP, proof of address, selfie) with third-party identity verification providers to confirm your identity and detect fraudulent documents.
- Cloud Service Providers: We use secure cloud infrastructure providers to host our platform, store data, and ensure redundancy and disaster recovery.
- Customer Support Tools: We use third-party live chat, email, and ticketing systems to manage customer support interactions. These providers have access to support conversations but are contractually obligated to maintain confidentiality.
- Analytics and Performance Monitoring: We use analytics services to understand platform usage, identify technical issues, and improve user experience. These services receive anonymized or pseudonymized data where possible.
- Legal and Regulatory Authorities: We may disclose your information to law enforcement agencies, regulators, courts, or other government authorities if required by law, court order, or legal process, or if we believe disclosure is necessary to prevent fraud, protect our rights, or ensure platform security.
All third-party service providers with access to your personal data are contractually bound to maintain confidentiality, implement appropriate security measures, and use your data only for the purposes for which it was shared.
6. Data Retention
puma79 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Active Accounts: Personal data is retained for the duration of your account's active status and for a period of 7 years after account closure to comply with financial record-keeping and AML regulations.
- Transaction Records: Deposit, withdrawal, and bet transaction records are retained for 7 years from the date of the transaction for audit, tax, and regulatory compliance purposes.
- KYC Documents: Identity verification documents (KTP, proof of address, selfie) are retained for 7 years after account closure to comply with KYC and AML regulations.
- Customer Support Records: Live chat transcripts, email correspondence, and support tickets are retained for 3 years for dispute resolution and quality assurance purposes.
- Marketing Preferences: If you opt out of marketing communications, we retain your contact information and opt-out preference indefinitely to ensure we do not contact you again.
After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with data protection best practices.
7. Data Security
puma79 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption: All data transmitted between your device and puma79 servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data stored on our servers (including passwords and financial information) is encrypted at rest.
- Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees and contractors with access to personal data are bound by confidentiality agreements.
- Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor for suspicious activity 24/7.
- Regular Security Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
- Two-Factor Authentication (2FA): Members can enable optional 2FA on their accounts to add an extra layer of protection against unauthorized access.
- Data Backup and Recovery: We maintain regular encrypted backups of all data to ensure business continuity and disaster recovery capability.
While we implement industry-leading security measures, no method of electronic transmission or storage is 100% secure. puma79 cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
8. Cookies and Tracking Technologies
puma79 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze platform usage.
Types of Cookies We Use:
- Essential Cookies: Required for the platform to function properly. These cookies enable account login, session management, and secure transaction processing. You cannot disable essential cookies without losing access to core platform features.
- Performance Cookies: Collect anonymous information about how you use the platform, including pages visited, click patterns, and load times. This data helps us optimize platform performance and identify technical issues.
- Functionality Cookies: Remember your preferences (language, currency display, layout settings) to provide a personalized experience across sessions.
- Marketing Cookies: Track your activity across the platform to deliver targeted promotional offers and measure the effectiveness of marketing campaigns. You can opt out of marketing cookies via your browser settings.
Most web browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject all cookies, or receive notifications when cookies are set. Please note that disabling cookies may limit your ability to use certain features of the puma79 platform.
9. Your Data Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
- Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your account settings.
- Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain data to comply with legal obligations.
- Right to Restriction of Processing: You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
- Right to Data Portability: You have the right to receive your personal data in a portable format and to request that we transfer it to another service provider where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. We will cease processing unless we have compelling legitimate grounds to continue.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at with the subject line "Data Rights Request." We will respond to your request within 30 days.
10. Children's Privacy
puma79 strictly prohibits access by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. All account registrations are subject to mandatory age verification (KYC), and we will immediately close any account found to belong to a minor.
If you believe that a minor has accessed the puma79 platform or that we have inadvertently collected personal data from a minor, please contact us immediately at . We will investigate and take appropriate action, including account closure and data deletion.
11. Changes to This Privacy Policy
puma79 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment.
We will notify you of material changes to this Privacy Policy by posting a prominent notice on the puma79 website or by sending an email to the address associated with your account. Continued use of the platform following such notification constitutes acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.
12. Contact Information and Data Protection Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or puma79's data protection practices, please contact our Data Protection Officer:
- Email: (Subject: Privacy Inquiry / Data Protection)
- Live Chat: Available 24/7 on the puma79 website
- WhatsApp: (08:00–24:00 WIB)
We are committed to resolving all privacy-related inquiries promptly and transparently. We aim to respond to all data protection requests within 30 days.